How can we improve the migration process?

← my1voice Migration Feedback

Keep Actual Settings for Call Management

I am extremely dissapointed that the settings we had (call routing and call scheduling) did not migrate over. Further, what happened to being able to include a digit in front of the calls that were sent to your cell phone? You use to be able to select a digit from 1-9 to appear in the caller id sequence. This was great, I knew if the call was coming through the voicemail system or directly to my cell; now, I've got no indication. I am also in agreement with the other comments - navigating the evoice site is not easy nor intuitive. Overall, I am not happy.

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    AndyAndy shared this idea  ·   ·  Admin →
    under review  ·  Ron KinkadeRon Kinkade responded  · 

    A handful of customers have experienced problems due to data transfer errors. We are working to correct these as quickly as we can.

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      • TerryTerry commented  · 

        I had the same problem with my account. I hadn't used call forwarding for over a year on my1voice and on Wednesday call fowarding got unexplicably enabled, sending all our calls to my personal cell phone. I was on the phone with customer service quite a few times yesterday cleaning up acct mgmt setting that got messed up in the transition.

        The Cust Svc people were knowledgable and very helpful, but it was all unnecessary. eVoice did a horrible job with this migration. My account should have worked the same way it did at my1voice.

        As I write this, the SMS notification portion of my acct still is not working, and due to a problem with the eVoice website, neither I nor Customer Service can restore the setting to what they were prior to migration. Not good...

      • Ron KinkadeAdminRon Kinkade (Sr. Marketing Manager, eVoice) commented  · 

        Thanks for the feedback Andy. A handful of customers have been impacted by data errors in the upgrade and some data was not correctly passed. Our apologies if you were impacted by this.

        As for the Caller ID issues, eVoice works slightly differently and utilizes call screening as the buffer between you and your callers. When you answer the call you can choose to accept or reject before being connected. Furthermore you can contact support to have your eVoice number displayed on the caller id instead of the person calling you. The original caller's number is still available in your call logs.

        One of our Product Managers will reach out to you directly to help resolve any issues.

      my1voice Migration Feedback: Account Management

      Feedback and Knowledge Base

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