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• Tony commented  ·  November 15, 2011 2:29 a.m.  ·  Delete

  I agree. This would be a welcomed feature. Being able to identify the origin of the call just by looking at the caller ID would make eVoice a more attractive service. Too often I have to guess whether the incoming call is business or personal. How do I answer? Do I answer with the business name and a professional tone or do I answer casually because it's a personal call. Call screening is one step too late.

• Mark commented  ·  November 14, 2011 3:58 p.m.  ·  Delete

  Yes, allow us to show if a call is coming from our eVoice account so I can distinguish between business & regular calls

• Anonymous commented  ·  October 31, 2011 7:13 p.m.  ·  Delete

  My1Voice had this feature, and that is why I used their service. Why use Evoice if they do not??

• AdminRon Kinkade (Sr. Marketing Manager, eVoice) commented  ·  October 25, 2011 7:13 a.m.  ·  Delete

  Currently, only customer service can make this change. Although the ability for customers to change this setting is being planned for the next version of our account management section in Q1.

  Caller ID profiles will also be introduced in a future release so that you can assign routing rules to specific numbers that call in.

• Anonymous commented  ·  October 24, 2011 8:18 p.m.  ·  Delete

  The key, is to know IMMEDIATELY, WITHOUT TAKING ANY FURTHER ACTION OR WASTING ANY MORE TIME, what number was dialed, AND who is calling. Caller ID tagging was the perfect , simple solution.
  Very disappointed.

• Anonymous commented  ·  October 24, 2011 8:12 p.m.  ·  Delete

  Call screening is a joke. No one wants to be prompted to leave their name. As far as receiving the call, people want to look at the phone quickly, and immediately make a decision to answer it or not, not pick it up and start pressing buttons while the person probably already hung up. Caller ID tagging was the perfect solution, and the ONLY one that would let you know which number was dialed AS WELL as the callers number at the same time. It was the only reason I went with MY1Voice. Why every other service does not offer this feature as standard is beyond me.

• Anonymous commented  ·  October 24, 2011 8:06 p.m.  ·  Delete

  "Customer Service can also change the caller id setting so that it displays your eVoice (or my1voice) number in the caller id also."

  Can this only be done through customer service or is there an option for this in account settings. The mere thought of attempting to get through to customer service again is frightening.

• AdminRon Kinkade (Sr. Marketing Manager, eVoice) commented  ·  October 10, 2011 11:24 a.m.  ·  Delete

  Thanks for the feedback Roland. It was actually a small percentage of my1voice customers who were using this feature, and while it was a tough decision to not support it, we had to remove certain features that were not compatible with our platform.

  Our call screening would still allow you to answer the call appropriately because you would be prompted with the caller's name and the extension they called before you actually answer. This allows you to either accept the call and answer accordingly, or reject the call and send the caller to voicemail. The caller doesn't hear any of this experience as they wait on hold.

  However if this solution doesn't work for you, Customer Service can also change the caller id setting so that it displays your eVoice (or my1voice) number in the caller id also. The actual caller id is then still visible in your call logs.

  We understand that change can be difficult, but we hope that you'll give our service a try.

• Roland commented  ·  October 10, 2011 11:01 a.m.  ·  Delete

  The main idea with the caller id tag is not call screening but to know if the call is coming from your system so that we can answer the call appropriately. I think a lot of my1voice customers will miss that feature, even if it is not as dramatic as just dropping the ACD Queue support on just a couple of days notice!

• AdminRon Kinkade (Sr. Marketing Manager, eVoice) commented  ·  October 10, 2011 8:44 a.m.  ·  Delete

  Rather than provide caller ID tagging, eVoice has a more robust call screening option. You can answer calls and hear who is calling and which extension was called - before actually choosing to accept the call. Voicemail notifications and transcriptions also identify which extension was called.

• Tom Buchanan commented  ·  October 9, 2011 10:50 a.m.  ·  Delete

  Is it possible to have different Ring Tones on each extension ?