Ive been trying to reach evoice on the phone for over 13 minutes just to cancel an account that I have had for several months and never used. It took 20 minutes for me to connect to someone who sounded like they were from or in Pakistan. Once I verified my email address and billing address, I let the man on the phone know I wanted to cancel my account. At no surprise, he offered me to keep my number at a lower price for the whole year. This is why you should always verify the company that you are signing up with allows for you to cancel yourself via your account settings or via email. This should not be a hassle to cancel an account that you have no use for any longer. Why would I want to keep an account that I have no use for even for a lower price? It was 20 minutes of my life wasted away. Unbelievable company practices. Stay away.

This company is HORRENDOUS after having their service for 10 days and spending over $1000 in printing evoice disconnected my main business number WITH NO NOTICE. After not receiving calls I dialed the number and found it disconnected. ALL my business comes by phone. The explanation from evoice was that “fraud” had been detected on my phone number? I have no idea what that nonsense I only know there is no fraud related to my business in any way. When I informed evoice of this they said “Thats what you say”!!! I am going to sue evoice. DO NOT USE THIS SERVICE

I signed up for the 30 day free trial, input my credit card to be billed after the trial was over, spent time configuring my account, tested to make sure it all worked, then started giving out the new eVoice phone number. A few days later, I am getting no calls, and when i try to use the iPhone app, it says "number disabled." I can't login to their website anymore either: "Username/password combination invalid."

I email their support - where's my account? They write back they disabled it because they "suspected fraud" and that I should fax them my credit card statement if I want my account back. Why would I want an account at a place that will cut you off with no notice or warning?

They could have CALLED ME ON MY PHONE NUMBER to tell me they suspected fraud and ask me to prove something before cutting off the primary, universal, only-phone-number-you-need.

Terrible, awful, really screwed me up to have the number disabled after I gave it out to important new contacts -- the whole purpose for which I signed up for the service.

When I clicked "Learn More" on your banner ad so I could see the different features for more lines before POSSIBLY upgrading, I was automatically upgraded. I did not have the option to select any type of confirmation saying I want to upgrade.
Now my account was automatically upgraded and two of your customer service people have told me there is nothing they can do.
When you have a customer calling in with an issue, that resulted from your system, I highly suggest you have a solution available. This error is now going to cost my company man hours, and possible loss of business. It seems your service is completely unreliable, and your customer service, while very polite, have no problem simply saying
"not our problem. Nothing we can do."

Increase your capacity for phone support so you can actually provide customer service, because at this point, you obviously cannot. Have chat on 24 hours a day, or at the very least, email support 24 hours a day to augment the very inadequate (and I am being restrained) phone support. I have called 4 days in a row to try to change my level of service prior to the end of my trial, which ended tonight. Each time I was on hold for a minimum of 45 minutes, and tonight it was over an hour and 45 minutes. I never did speak to anyone. I gave up in complete frustration. That is inexcusable. All I got in response to emails I sent were automated responses. I really hope that someone actually reads them; I will be very, very upset if my card is charged when your inadequate mechanisms for handling your customer load made it impossible to for me to reach you within the specified time period.

We were charged a $10 late fee when our credit card didnt process (due to an expired card). We received the email about the card not processing and immediately updated the card and contacted customer service to re-process this the same day, within the hour in fact. We then noticed there was the late fee. You really should give your customer at least 24 hours to pay a bill. A late fee should not be effective until after the due date has passed, not after the credit card didn't process. A bill can't be late until the day has come and gone.